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Shopping FAQs

Shop In-Store FAQs

Yes! You can purchase them in our stores or online and there are no service charges. The gift cards expire fives years after the date of purchase and can be used at any of the Goodwill of North Georgia stores. Upon purchasing a gift card online, you will receive you gift card in the mail within 5-7 business days.

Everyone! Treasure hunters, hobbyists, collectors, college students, people looking to save money – whatever your reason, Goodwill is good for you.

For your convenience, our stores are open seven days a week and we only close them twice a year – Thanksgiving Day and Christmas Day. Most store locations are open from 9am-8pm Monday through Friday and from 10am-8pm on Sunday. Check the hours for your nearest store by using our Location Finder.

New merchandise is put on our sales floor every day. We receive thousands of donations every week, and we process them as quickly as possible in order to make them available for sale. No matter when you visit, Goodwill will always have something you are looking for!

While our fitting rooms are closed, we will temporarily extend a seven day return policy to guests on clothing items only. Items must be returned to the location where they were purchased within seven days to receive a store credit. Guests must provide original receipt and tags must still be intact. All shoes, accessories, undergarments, housewares, electronics, furniture, and new goods are excluded and cannot be returned for any reason.

We also encourage you to test electronics (we have electrical sockets at the back of each store).

If you have questions about an item you have recently purchased, please see the store manager at that location.

Shop Online FAQs

The income we generate in our stores, and online, allows us to fund our mission to put people to work. While we have many stores and plan to open more, there are an increasing number of people who prefer to shop online. Providing an online shopping option allows us to reach new shoppers while continuously funding our mission to help North Georgians find a job, better job, and a career.

The in-store shopping experience has not changed. We’re still placing approximately 99% of our donations in-store.

After careful research, we’ve determined that certain specialty books are more appropriate for online sales. The majority of books we receive will still be sold in-store, meaning you can still find your favorite novels, cookbooks, children’s books, and more.

Goodwill of North Georgia offers a wide selection of items on our shopgoodwill.com and eBay sites. And thousands of great books on our Amazon site.

Please refer to the return policy on the individual Shopgoodwill.com,  eBay and our Amazon site.